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Joining an Appointment on a Mobile Device

Article author
Jasmine Laciste
  • Updated

Welcome to our guide on connecting with your provider using a mobile device! We're here to make the process as smooth and easy as possible. Let's get started!

Quick Links ⚡️

Appointment Creation 🗓

Setting a Password 🔐

App Download ⬇️

Logging In 👤

Joining Your Video Appointments 📹

Appointment Creation 🗓

As soon as your provider or clinic schedules an appointment for you, we'll send you an email notification to keep you informed. To get started, simply click on "HERE" to create a password.

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Setting a Password 🔐

You'll be directed to a page where you can set a password. We recommend choosing a password that's both secure and easy to remember. On this page, you'll also find details about your upcoming appointment.

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App Download ⬇️

Once you've successfully set a password for your account, you'll be redirected to download the app that your provider will use to connect with you.

Logging In 👤

After downloading the app, simply open it and log in using your email and password. Once you're logged in, you'll find a list of all your upcoming appointments right at your fingertips.

Joining Your Video Appointments 📹

When your scheduled appointment time is just 10 minutes away, the "Join" button will light up, indicating that it's time to connect. Click on the "Join" button, and you might be asked to grant access to your camera and microphone. Click "OK" for both prompts, and you'll be all set.

Congratulations! 🎉

You've successfully joined your video appointment! We hope you have a productive and helpful session.

Need A Hand? 🙋🏽🤔

If you've followed all the steps but are still experiencing any issues, don't hesitate to reach out to our friendly support team. We're here to assist you every step of the way.

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