Welcome to our Help Centre! We're here to provide you with some helpful tips to ensure you have a smooth experience using our platform. Follow these best practices to set yourself up for success. Let's dive right into it!
Confirm Your Appointment ✅
To let your provider know that you'll be attending your appointment, simply confirm it through the appointment reminder emails sent to you 24 and 1 hour before your scheduled time. If, for any reason, you're unable to make it, use the cancellation link in those emails to cancel your appointment.
The 24-Hour Rule 🕑
If this is your first time using our platform, we would recommend that you get set up at least 24 hours before your scheduled appointment. This will give you enough time to familiarize yourself with the platform and address any setup-related questions you might have.
Early Setup + Early Login = Easy Call 🤓
We highly encourage you to log in to your account at least 1 hour before your appointment. This will ensure that you have ample time to set up everything you need and reach out to our support team if any assistance is required.
Login = Email Address + Password 👤
Your login credentials consist of the email address where your provider sent your appointment details and the password you created during the setup process. For a secure account, we recommend using a complex yet memorable password. If you're having trouble coming up with one, you can try using an online password generator.
Forget it, and Reset it! 🤔
Don't worry if you need help remembering your account password. You can easily reset it by clicking on the password reset option on the login screen. We've got you covered!
There's Always Support 🧑🏽💻
We understand that you might need some assistance along the way. If you have any questions or need help with our platform, feel free to reach out to our friendly support team or browse through our Support Guide articles!
Need A Hand? 🙋🏽🤔
Have you followed all the steps but are still experiencing issues? Don't worry, we're here to help! Feel free to reach out to our dedicated support team, and we'll be more than happy to assist you.
We hope these tips make your experience a delightful one. We're here to support you every step of the way!