OnCall Health | Customer Support Portal
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Ly Do

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Articles

Recent activity by Ly Do

  • What Happens After a Client Submits a Booking Request?

    If you are offering a booking page via OnCall platform, you will have the ability to review the booking request before accepting it. This guide will walk you through what will happen once you recei...

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  • Provider: How do Secure Login Links work?

    What are Secure Login Links?  Secure login links are one-time-use URLs with a randomly generated token that allows a user to securely log into the OnCall Health platform. After you request a Secur...

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  • How to Complete Forms Assigned by your Provider on a Mobile Device?

    If you are using your mobile device to submit a form assigned by your provider, please follow the instructions below. 1. Log into your account on the OnCall Health mobile app. 2. Navigate to the ...

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  • How to use Group Messaging

    OnCall’s first version of group messaging is now available! Read on to learn more about how to create group messages and communicate with several participants at once.  Group messaging will allow y...

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  • Coordinator/ Administrator: How to view all live provider accounts in your division/ clinic

    If you are a coordinator looking for a list of all providers in your clinic, read on to learn more.  Looking to learn how to set provider availability? This article will show you how.  Log in to y...

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    • 1 vote
  • How to Enter my Payment Information?

    Learn how to enter or update your payment information. After your health care provider creates an appointment with a fee, you will be sent an email prompting you to log into your account. Once you...

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  • How to allow camera and microphone permission on mobile devices?

    If you are using your mobile device to connect with your providers or patients and are having issue with your camera or microphone, please follow the instructions in this article. Apple devices: 1....

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  • How to access assigned Files and Forms via Documents tab

    With the new "Documents" tab, patients are now able to access a gallery of files and forms shared by your provider without having to navigate to each individual appointment.  1. Log into your acco...

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  • How to choose between different devices on the Secure Video Client application

    If you have more than one microphone or camera devices on your computer and would like to choose between them, please follow the instructions in this article.    Please note that Secure Video Clien...

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  • How to Delete Form Assignment in Roster

    If you have accidentally assigned extra forms to your client, you will now be able to delete the form assignment from Roster. Please follow this guide for instructions to un-assign an INCOMPLETE fo...

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    • -4 votes