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Troubleshooting

Everything about Provider's Troubleshooting issues

How To Screen Share With OnCall Web?

Screen sharing is a great way to share your computer screen with your patient...

Article author
Written by Anthony Ivanovsky
  • Last updated

How to delete Attached Files?

Have you accidentally sent a file to your client? Here is the guide on how to...

Article author
Written by Ly Do
  • Last updated

How to update a patient's email?

Do you have a patient that is changing their email address or booked an appoi...

Article author
Written by Ly Do
  • Last updated

How to Charge Individual Clients in a Group Appointment?

If you are looking to create a group session, however, you wish to charge eac...

Article author
Written by Ly Do
  • Last updated

How to Have your Client join a session Anonymously?

If your clients are concerned about their privacy and wish to anonymize their...

Article author
Written by Ly Do
  • Last updated

How to sync your OnCall Health Calendar to an external calendar

To support providers in their use of the OnCall Health platform, we have intr...

Article author
Written by Ly Do
  • Last updated

How to Manage Appointments if you are in more than One Division

Are you looking for a way to book an appointment and are part of multiple div...

Article author
Written by Anne
  • Last updated

What are the differences between the mobile application and web application on computer devices

If you are a provider who uses multiple devices to connect with your clients ...

Article author
Written by Ly Do
  • Last updated

How to update your Google Admin Settings

If you do NOT see the private address link in your calendar settings, please ...

Article author
Written by Helen
  • Last updated