Troubleshooting

Everything about Provider's Troubleshooting issues

• Applications

How to reconnect your Calendar integration?

If you notice that your calendar integration has been disconnected, you can n...

Written by Ly Do

• Last updated July 07, 2021 17:24

How To Screen Share With OnCall Web?

Screen sharing is a great way to share your computer screen with your patient...

Written by Anthony Ivanovsky

• Last updated March 05, 2021 02:18

How to delete Attached Files?

Have you accidentally sent a file to your client? Here is the guide on how to...

Written by Ly Do

• Last updated July 19, 2021 20:59

How to update a patient's email?

Do you have a patient that is changing their email address or booked an appoi...

Written by Ly Do

• Last updated July 23, 2021 20:39

How to Charge Individual Clients in a Group Appointment?

If you are looking to create a group session, however, you wish to charge eac...

Written by Ly Do

• Last updated July 19, 2021 20:50

How to Have your Client join a session Anonymously?

If your clients are concerned about their privacy and wish to anonymize their...

Written by Ly Do

• Last updated July 14, 2021 15:11

How to sync your OnCall Health Calendar to an external calendar

To support providers in their use of the OnCall Health platform, we have intr...

Written by Ly Do

• Last updated February 19, 2021 20:08

How to Manage Appointments if you are in more than One Division

Are you looking for a way to book an appointment and are part of multiple div...

Written by Anne

• Last updated July 23, 2020 20:31

What are the differences between the mobile application and web application on computer devices

If you are a provider who uses multiple devices to connect with your clients ...

Written by Ly Do

• Last updated June 28, 2021 18:24

How to update your Google Admin Settings

If you do NOT see the private address link in your calendar settings, please ...

Written by Helen

• Last updated March 06, 2020 15:18