How to guides

Everything that you need to know as a Client using OnCall Health

How to prepare for your Online Video appointment via Google Chrome

Here's how to get ready for your first online appointment if you are accessin...

Written by Helen

• Last updated August 24, 2020 19:12

How to prepare for a Telephone appointment

Here's a guide on how to prepare for your phone appointment with your provide...

Written by Helen

• Last updated August 07, 2020 15:32

How to prepare for your Secure Messaging appointment

Here's a guide on how to get ready for your Messaging Session with your provi...

Written by Helen

• Last updated August 07, 2020 15:37

How to prepare for your In Person appointment

Here's a guide on how to prepare for your In-Person appointment with your pro...

Written by Alexandra Latter

• Last updated August 07, 2020 15:39

How to access assigned Files and Forms via Documents tab

With the new "Documents" tab, patients are now able to access a gallery of fi...

Written by Ly Do

• Last updated September 14, 2020 18:26

How to access and complete an Interactive Form or Assessment

Your healthcare provider may request that you complete an interactive form (i...

Written by Helen

• Last updated December 10, 2020 17:06

How to download Files your provider shared with you

Your healthcare provider may provide you with files (i.e. terms and agree...

Written by Helen

• Last updated January 25, 2021 23:02

How to share File Attachment with your provider

Are you looking to share a file attachment with your provider? If so, this gu...

Written by Ly Do

• Last updated August 07, 2020 15:47

How to retrieve your Appointment Receipts

A guide on how to retrieve your receipts after your appointment. If you have ...

Written by Helen

• Last updated March 04, 2020 19:35

How to Cancel your appointment

Here's a guide on how to cancel your appointment on OnCall Health platform B...

Written by Helen

• Last updated March 04, 2020 19:40

How to submit an Online Booking Request

Once your healthcare provider has set up an online booking page, please follo...

Written by Helen

• Last updated August 07, 2020 16:03