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How to guides

Everything that you need to know as a Client using OnCall Health

How to prepare for your Online Video appointment via Google Chrome

Here's how to get ready for your first online appointment if you are accessin...

Article author
Written by Helen
  • Last updated

How to prepare for a Telephone appointment

Here's a guide on how to prepare for your phone appointment with your provide...

Article author
Written by Helen
  • Last updated

How to prepare for your Secure Messaging appointment

Here's a guide on how to get ready for your Messaging Session with your provi...

Article author
Written by Helen
  • Last updated

How to prepare for your In Person appointment

Here's a guide on how to prepare for your In-Person appointment with your pro...

Article author
Written by Alexandra Latter
  • Last updated

How to access assigned Files and Forms via Documents tab

With the new "Documents" tab, patients are now able to access a gallery of fi...

Article author
Written by Ly Do
  • Last updated

How to access and complete an Interactive Form or Assessment

Your healthcare provider may request that you complete an interactive form (i...

Article author
Written by Helen
  • Last updated

How to download Files your provider shared with you

Your healthcare provider may provide you with files (i.e. terms and agree...

Article author
Written by Helen
  • Last updated

How to share File Attachment with your provider

Are you looking to share a file attachment with your provider? If so, this gu...

Article author
Written by Ly Do
  • Last updated

How to retrieve your Appointment Receipts

A guide on how to retrieve your receipts after your appointment. If you have ...

Article author
Written by Helen
  • Last updated

How to Cancel your appointment

Here's a guide on how to cancel your appointment on OnCall Health platform B...

Article author
Written by Helen
  • Last updated

How to submit an Online Booking Request

Once your healthcare provider has set up an online booking page, please follo...

Article author
Written by Helen
  • Last updated