OnCall Health | Customer Support Portal

How to guide

How to View Full Appointment Details on Mobile Devices

With the most up-to-date version of the mobile app, you will now be able to t...

Article author
Written by Ly Do
  • Last updated

How to Use 2FA (Two Factor Authentication) for Your OnCall Account

Two Factor Login is a great way to further secure and authenticate your Admin...

Article author
Written by Anthony Ivanovsky
  • Last updated

Adding Users with User Management

User Management enables administrators in OnCall to manage the team members t...

Article author
Written by Anthony Ivanovsky
  • Last updated

Coordinator/Administrator: How to configure Custom Roster Field as an Administrator account

Providers and administrators are now able to create custom fields that will b...

Article author
Written by Ly Do
  • Last updated

Coordinator/Administrator: How to reassign a provider to an appointment request

As a coordinator, you can review and reassign appointment requests to other p...

Article author
Written by Helen
  • Last updated

Coordinator/Administrator: How to create an appointment

Coordinator accounts allow administrative staff to view and manage all upcomi...

Article author
Written by Helen
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Coordinator/Administrator: How to set provider availability & create appointments

If you are an administrator or coordinator looking to  book appointments and ...

Article author
Written by Alexandra Latter
  • Last updated

Coordinator/ Administrator: How to view all live provider accounts in your division/ clinic

If you are a coordinator looking for a list of all providers in your clinic, ...

Article author
Written by Ly Do
  • Last updated

How to Create Patient Prescription Profile as a Coordinator

If you are a coordinator who is looking to set up a patient profile using the...

Article author
Written by Ly Do
  • Last updated