OnCall Health | Customer Support Portal

How to guide

How to Use the Broadcasts Feature to Send a Message to a List of Recipients

Overview The Broadcasts feature allows Coordinators and Administrators to sen...

Article author
Written by Mairi
  • Last updated

Syncing Completed Forms and Uploaded Files from OnCall to Credible

Overview With this update, the integration will allow links to forms and file...

Article author
Written by Mairi
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How to setup Custom Appointment Reminders

Overview This feature will allow coordinators and administrators to setup rem...

Article author
Written by Todd MacAinsh
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How to transfer the owner of a Roster contact in a Roster Sharing division?

If you support a workflow where patients/ clients will be working with multip...

Article author
Written by Ly Do
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Roster Sharing Overview for Coordinators

Overview To encourage collaboration and continuity of care among providers an...

Article author
Written by Ly Do
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How to View Full Appointment Details on Mobile Devices

Overview With the most up-to-date version of the mobile app, you will now be ...

Article author
Written by Ly Do
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How to Use 2FA (Two Factor Authentication) for Your Account

Overview Two Factor Login is a great way to further secure and authenticate y...

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Written by Permanently deleted user
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Adding Users with User Management

Overview User Management enables administrators to manage the team members th...

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Written by Jasmine Laciste
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Configuring Custom Roster Field as an Administrator

Overview Providers and administrators are now able to create custom fields th...

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Written by Ly Do
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Reassign a Provider To An Appointment Request

Overview As a coordinator, you can review and reassign appointment requests t...

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Written by Permanently deleted user
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Coordinator/Administrator: How to create an appointment

Overview Coordinator accounts allow administrative staff to view and manage a...

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Written by Jasmine Laciste
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How To Set Provider Availability & Create Appointments

Overview If you are an administrator or coordinator looking to book appointme...

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Written by Alexandra Latter
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How To View All Live Provider Accounts in Your Clinic

Overview If you are a coordinator looking for a list of all providers in your...

Article author
Written by Ly Do
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How to Create Patient Prescription Profile as a Coordinator

Overview If you are a coordinator who is looking to set up a patient profile ...

Article author
Written by Ly Do
  • Last updated