OnCall Health | Customer Support Portal

How to guide

Roster Sharing Overview for Coordinators

Overview To encourage collaboration and continuity of care among providers an...

Article author
Written by Ly Do
  • Last updated

How to View Full Appointment Details on Mobile Devices

Overview With the most up-to-date version of the mobile app, you will now be ...

Article author
Written by Ly Do
  • Last updated

How to Use 2FA (Two Factor Authentication) for Your Account

Overview Two Factor Login is a great way to further secure and authenticate y...

Article author
Written by Anthony Ivanovsky
  • Last updated

Adding Users with User Management

Overview User Management enables administrators to manage the team members th...

Article author
Written by Anthony Ivanovsky
  • Last updated

Configuring Custom Roster Field as an Administrator

Overview Providers and administrators are now able to create custom fields th...

Article author
Written by Ly Do
  • Last updated

Reassign a Provider To An Appointment Request

Overview As a coordinator, you can review and reassign appointment requests t...

Article author
Written by Helen
  • Last updated

Coordinator/Administrator: How to create an appointment

Overview Coordinator accounts allow administrative staff to view and manage a...

Article author
Written by Helen
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How To Set Provider Availability & Create Appointments

Overview If you are an administrator or coordinator looking to book appointme...

Article author
Written by Alexandra Latter
  • Last updated

How To View All Live Provider Accounts in Your Clinic

Overview If you are a coordinator looking for a list of all providers in your...

Article author
Written by Ly Do
  • Last updated

How to Create Patient Prescription Profile as a Coordinator

Overview If you are a coordinator who is looking to set up a patient profile ...

Article author
Written by Ly Do
  • Last updated