OnCall Health | Customer Support Portal

Appointments

Everything about creating appointments and features available on OnCall Health platform

How to Start a Screen Share Session in an Appointment Promoted article

Overview Once you have downloaded and installed either the Secure Video Clien...

Article author
Written by Helen
  • Last updated

Viewing appointment details as a provider

Viewing appointment details prior to the appointment time could help provide ...

Article author
Written by Ly Do
  • Last updated

How to Configure Custom Appointment Fields

Overview Custom Appointment Fields are fields that can be added to an appoint...

Article author
Written by Ly Do
  • Last updated

Custom Appointment Fields Overview

Overview Custom Appointment Fields are fields that can be added to an appoint...

Article author
Written by Ly Do
  • Last updated

Completing an Appointment

Overview Marking appointments as complete ensures the accuracy and usability ...

Article author
Written by Sam Brennand
  • Last updated

What Happens When a Provider or Coordinator Is Invited As a Participant?

Overview To encourage more collaborations among providers on our platform, we...

Article author
Written by Ly Do
  • Last updated

How to Create an Appointment

Overview Creating appointments is quick and easy, no matter what the modality...

Article author
Written by Dennis Myl
  • Last updated

How To Join Your Secure Video Appointment

Overview If you are using the Secure Video Client (SVC), these instructions w...

Article author
Written by Dennis Myl
  • Last updated

How To Join Your Zoom Video Appointment

Overview If your provider is using OnCall's custom implementation of Zoom for...

Article author
Written by Dennis Myl
  • Last updated

How to Create Group Appointments

Overview Regardless of the modality of the appointment you're creating (video...

Article author
Written by Dennis Myl
  • Last updated

How to Send Forms and Assessments to Clients and Participants

Overview Providers and coordinators can easily assign digital forms and asses...

Article author
Written by Helen
  • Last updated

How to Download Files & Forms

Overview Downloading forms and files from your account is quick and easy. Fol...

Article author
Written by Helen
  • Last updated

How to Use Session Notes

Overview Session Notes allow you to create secure, encrypted notes both durin...

Article author
Written by Helen
  • Last updated

How To Share Secure File Attachments with Clients or Participants

Overview There are several ways that you can securely share a file attachment...

Article author
Written by Dennis Myl
  • Last updated

How to Edit or Cancel Recurring Appointments

Overview Need to update, edit, or cancel a recurring appointment that you hav...

Article author
Written by Anne
  • Last updated