Software & Device Troubleshooting

How to send video logs for troubleshooting on a Mac

Having technical difficulties on your Mac that weren’t solved by our common t...

Written by Helen

• Last updated February 25, 2021 21:34

How to Reinstall or Update Secure Video Client on My Computer?

This article describes how to install or update the OnCall Health Secure Vide...

Written by Helen

• Last updated February 27, 2020 20:03

How to test your Webcam and Microphone

This guide will walk you through how to test the webcam and microphone to mak...

Written by Ly Do

• Last updated February 25, 2021 21:34

What To Do if I was Unable to Install or Launch Secure Video Client (due to firewall or anti-virus software)

Having trouble with the Secure Video Client because of firewalls or anti-viru...

Written by Helen

• Last updated February 19, 2020 20:18

What To Do if I was Unable to Install Secure Video Client (Limited Administrative Privileges)

If you do not have administrative rights on your current device to install ne...

Written by Helen

• Last updated May 13, 2020 17:22

How to Allow Webcam and Microphone Access on Google Chrome?

It is recommended to download the Secure Video Client desktop app for the bes...

Written by Helen

• Last updated February 26, 2020 21:09

How to Update or Download Google Chrome?

To ensure a successful appointment it is important that you use an up to date...

Written by Helen

• Last updated February 19, 2020 20:09

How to choose between different devices on the Secure Video Client application

If you have more than one microphone or camera devices on your computer and w...

Written by Ly Do

• Last updated February 25, 2021 21:35

How to Troubleshoot Time Zone issue?

OnCall system reads your device's time zone setting to determine the time tha...

Written by Ly Do

• Last updated February 25, 2021 21:35

How to allow camera and microphone permission on mobile devices?

If you are using your mobile device to connect with your providers or patient...

Written by Ly Do

• Last updated February 25, 2021 21:35