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Software & Device Troubleshooting

How to send video logs for troubleshooting on a Mac

Having technical difficulties on your Mac that weren’t solved by our common t...

Article author
Written by Helen
  • Last updated

How to Reinstall or Update Secure Video Client on My Computer?

This article describes how to install or update the OnCall Health Secure Vide...

Article author
Written by Helen
  • Last updated

How to test your Webcam and Microphone

This guide will walk you through how to test the webcam and microphone to mak...

Article author
Written by Ly Do
  • Last updated

What To Do if I was Unable to Install or Launch Secure Video Client (due to firewall or anti-virus software)

Having trouble with the Secure Video Client because of firewalls or anti-viru...

Article author
Written by Helen
  • Last updated

What To Do if I was Unable to Install Secure Video Client (Limited Administrative Privileges)

If you do not have administrative rights on your current device to install ne...

Article author
Written by Helen
  • Last updated

How to Allow Webcam and Microphone Access on Google Chrome?

It is recommended to download the Secure Video Client desktop app for the bes...

Article author
Written by Helen
  • Last updated

How to Update or Download Google Chrome?

To ensure a successful appointment it is important that you use an up to date...

Article author
Written by Helen
  • Last updated

How to choose between different devices on the Secure Video Client application

If you have more than one microphone or camera devices on your computer and w...

Article author
Written by Ly Do
  • Last updated

How to Troubleshoot Time Zone issue?

OnCall system reads your device's time zone setting to determine the time tha...

Article author
Written by Ly Do
  • Last updated

How to allow camera and microphone permission on mobile devices?

If you are using your mobile device to connect with your providers or patient...

Article author
Written by Ly Do
  • Last updated