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Patient: How To Join Your Secure Video Appointment

Overview If your provider is using OnCall's Secure Video Client (SVC), these ...

Article author
Written by Anthony Ivanovsky
  • Last updated

Patient: How To Join Your Zoom Video Appointment

Overview If your provider is using OnCall's custom implementation of Zoom for...

Article author
Written by Anthony Ivanovsky
  • Last updated

Incident Summary: Excess Appointment Reminder Notifications

🚨 Evening of June 8, 2021 between 8PM - 11PM (EST) Yesterday evening, our cus...

Article author
Written by Anthony Ivanovsky
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How to Log In Using Face ID or Touch ID

With Face ID and Touch ID, it's much faster to login to your OnCall account, ...

Article author
Written by Anthony Ivanovsky
  • Last updated

How to Test Your Internet Connection

You can easily test your internet connection using our tool below! 🌍  For the...

Article author
Written by Anthony Ivanovsky
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How To Join A Video Call Using Your Internet Browser?

If you are unable to download the secure video client then this guide is for ...

Article author
Written by Anthony Ivanovsky
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How To Update Your Secure Video Client Application?

Keeping your SVC (Secure Video Client) up to date is a great way to reduce co...

Article author
Written by Anthony Ivanovsky
  • Last updated

How To Join A Video Appointment From Your Mobile Phone?

With these simple steps, you will be able to access your account, and join yo...

Article author
Written by Anthony Ivanovsky
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OĂą puis-je mettre Ă  jour mes informations de paiement?

Article author
Written by Helen
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How to send video logs for troubleshooting on a Mac

Having technical difficulties on your Mac that weren’t solved by our common t...

Article author
Written by Helen
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How to Rejoin a Video Session with my provider?

If you are on a call with your provider and you are disconnected unexpectedly...

Article author
Written by Ly Do
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General Connectivity Tips

Here’s a guide on general connectivity tips that you can take to ensure you h...

Article author
Written by Ly Do
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How to join a Video Appointment on your Tablet Device as a first time user

Here’s a guide on how to connect with your provider on a video session  Once...

Article author
Written by Ly Do
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How to prepare for your Online Video appointment via Google Chrome

Here's how to get ready for your first online appointment if you are accessin...

Article author
Written by Helen
  • Last updated

Envoyer des Formulaires et Évaluations Interactives

OnCall Health offert l'affectation à formulaires et évaluations qui sont vali...

Article author
Written by Alexandra Latter
  • Last updated

Common Problems Technical Troubleshooting Guide

This guide is designed to walk you through technical troubleshooting easily. ...

Article author
Written by Alexandra Latter
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Best practices for new users

  A few Best Practices before we get started… These tips will guide you t...

Article author
Written by Alexandra Latter
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Votre Antivirus ou Pare-feu Bloque le Client Vidéo Sécurisé ?

Si vous avez un antivirus ou un pare-feu installé sur votre ordinateur, il se...

Article author
Written by Alexandra Latter
  • Last updated

Comment RĂ©initialiser Votre Mot de Passe

Pour réinitialiser le mot de passe de votre compte, cliquez ici. Vous sere...

Article author
Written by Alexandra Latter
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Faire Fonctionner sa Webcam et Son Microphone sur Google Chrome

Pour une meilleure expérience utilisateur et des conditions de rendez-vous...

Article author
Written by Alexandra Latter
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Préparer Votre Rendez-vous Vidéo

Si vous vous connectez depuis un ordinateur (fixe ou portable), merci de s...

Article author
Written by Alexandra Latter
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Impossible de Télécharger le Client Vidéo Sécurisé

Si vous tentez de rejoindre un appel vidéo, mais ne parvenez pas à télécharge...

Article author
Written by Alexandra Latter
  • Last updated

Créer un Rendez-vous En Ligne

Une fois connecté sur votre compte, suivez les étapes ci-dessous pour crée...

Article author
Written by Alexandra Latter
  • Last updated

Installer Ou Mettre à Jour le Client Vidéo Sécurisé

Avant votre rendez-vous vidéo, il est recommandé que vous téléchargiez et ins...

Article author
Written by Alexandra Latter
  • Last updated

Patient: Mobile (iOS and Android) Apps

OnCall Health mobile apps are available for clients to use on iOS and Android...

Article author
Written by Alexandra Latter
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Patient: How to Install Secure Video Client on Mac computers

Please follow the steps below to download and install the Secure Video Client...

Article author
Written by Helen
  • Last updated

Patient: How to Install Secure Video Client on Windows computers

Please follow the steps below to download and install the Secure Video Cli...

Article author
Written by Helen
  • Last updated

How to Reinstall or Update Secure Video Client on My Computer?

This article describes how to install or update the OnCall Health Secure Vide...

Article author
Written by Helen
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A very important checklist to get started

This checklist will ensure you have everything you need to start seeing your...

Article author
Written by Alexandra Latter
  • Last updated

How to Complete Forms Assigned by your Provider on a Mobile Device?

If you are using your mobile device to submit a form assigned by your provide...

Article author
Written by Ly Do
  • Last updated