OnCall Health | Customer Support Portal

Troubleshooting 🔧

Having issues? This is the best place to obtain helpful troubleshooting guides.

How To Clear Your Android Storage

Overview If you are having issues connecting with your Bluetooth devices, we ...

Article author
Written by Dennis Myl
  • Last updated

What Devices Does Our Platform Support?

The following chart identifies the minimum device requirements and compatibil...

Article author
Written by Jasmine Laciste
  • Last updated

Not Accepting Email & Password On Mobile

Overview 📖 If you're having trouble logging into your account on your mobile ...

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Written by Jasmine Laciste
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How to Test Webcam and Microphone (Zoom)

Overview If your provider is using OnCall's custom implementation of Zoom for...

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Written by Brianna Felts
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Incident Summary: Excess Appointment Reminder Notifications

🚨 Evening of June 8, 2021 between 8PM - 11PM (EST) Yesterday evening, our cus...

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Written by Dennis Myl
  • Last updated

How to Test Your Internet Connection

Overview You can easily test your internet connection using our tool below! 🌍...

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Written by Dennis Myl
  • Last updated

How To Update Your Secure Video Client Application

Overview Keeping your SVC (Secure Video Client) up to date is a great way to ...

Article author
Written by Jasmine Laciste
  • Last updated

How To Send Video Logs for Troubleshooting on a Mac

Overview Have technical difficulties on your Mac that weren’t solved by our c...

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Written by Dennis Myl
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General Connectivity Tips

Overview Here’s a guide on general connectivity tips to ensure you have a smo...

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Written by Brianna Felts
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Common Problems: Technical Troubleshooting Guide

Overview This guide is designed to walk you through technical troubleshooting...

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Written by Brianna Felts
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How To Test Your Webcam and Microphone

Overview If your provider is using Secure Video Client (SVC) through OnCall, ...

Article author
Written by Jasmine Laciste
  • Last updated

Trouble Installing or Launching SVC Due to Firewall or Anti-Virus? Here's How to Fix It

Overview Use this article if you are having trouble with the Secure Video Cli...

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Written by Dennis Myl
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What To Do If I Am Unable To Install SVC (Limited Administrative Privileges)

Overview If you do not have administrative rights on your current device to i...

Article author
Written by Dennis Myl
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How to Allow Webcam and Microphone Access on Google Chrome

Overview It is recommended to download the Secure Video Client desktop app fo...

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Written by Brianna Felts
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How to Update or Download Google Chrome?

Overview To make sure your appointment goes off without a hitch, it's crucial...

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Written by Jasmine Laciste
  • Last updated

Quick Technical Solutions Guide (Online)

Got some tech troubles? Don't worry! Check out these simple tips to solve co...

Article author
Written by Dennis Myl.
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How To Choose Between Different Devices On The Secure Video Client Application

Overview If you have more than one microphone or camera device on your comput...

Article author
Written by Dennis Myl.
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What To Do If You Open SVC and Nothing Happens

Overview If you are trying to connect with your provider and see a small wind...

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Written by Dennis Myl
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How To Troubleshoot Screen Sharing on Mac

Overview If you are looking to start a screen share session on your Mac compu...

Article author
Written by Dennis Myl.
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How To Troubleshoot Time Zone Issues

Overview  Our platform reads your device's time zone setting to determine the...

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Written by Dennis Myl.
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What To Do When The SVC Will Not Open

Overview There are a few things you can do when you click on "Join Video Sess...

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Written by Dennis Myl
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How To Change Video Quality on SVC

Overview If you are experiencing video quality or connectivity issues, changi...

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Written by Dennis Myl
  • Last updated

How To Allow Microphone & Camera Permissions On Mobile

Overview If you are using your mobile device to connect with your providers o...

Article author
Written by Dennis Myl
  • Last updated