Troubleshooting 🔧
Having issues? This is the best place to obtain helpful troubleshooting guides.
How to clear your Android storage for the mobile app?
If you are having issues connecting with your Bluetooth devices, we highly re...

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What devices does OnCall Health support?
The following chart identifies the minimum device requirements and compatibil...

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Troubleshooting Mobile Login: Not Accepting Email & Password
The following troubleshooting steps will get you back into your account on mo...

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Incident Summary: Excess Appointment Reminder Notifications
🚨 Evening of June 8, 2021 between 8PM - 11PM (EST) Yesterday evening, our cus...

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How to Test Your Internet Connection
You can easily test your internet connection using our tool below! 🌍 For the...

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How To Update Your Secure Video Client Application?
Keeping your SVC (Secure Video Client) up to date is a great way to reduce co...

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How to send video logs for troubleshooting on a Mac
Having technical difficulties on your Mac that weren’t solved by our common t...

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General Connectivity Tips
Here’s a guide on general connectivity tips that you can take to ensure you h...

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Common Problems Technical Troubleshooting Guide
This guide is designed to walk you through technical troubleshooting easily. ...

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How to Reinstall or Update Secure Video Client on My Computer?
This article describes how to install or update the OnCall Health Secure Vide...

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How to test your Webcam and Microphone
This guide will walk you through how to test the webcam and microphone to mak...

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How to perform a test call on OnCall Health platform
As a provider, you may be curious, "What do my patients see in the platform?"...

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What To Do if I was Unable to Download the Secure Video Client Application?
Read this article for issues downloading the Secure Video Client Please note:...

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What To Do if I was Unable to Install or Launch Secure Video Client (due to firewall or anti-virus software)
Having trouble with the Secure Video Client because of firewalls or anti-viru...

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What To Do if I was Unable to Install Secure Video Client (Limited Administrative Privileges)
If you do not have administrative rights on your current device to install ne...

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How to Allow Webcam and Microphone Access on Google Chrome?
It is recommended to download the Secure Video Client desktop app for the bes...

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How to Change Video Resolution on the Mobile Application
If you are using your mobile device to connect and are having unstable connec...

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How to Update or Download Google Chrome?
To ensure a successful appointment it is important that you use an up to date...

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Quick Technical Solutions Guide (Online)
Having technical issues? Check out these simple solutions! Check o...

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How to choose between different devices on the Secure Video Client application
If you have more than one microphone or camera devices on your computer and w...

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How to troubleshoot screen share feature on MacBook
If you are looking to start a screen share session on your MacBook computers ...

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How to Troubleshoot Time Zone issue?
OnCall's system reads your device's time zone setting to determine the time t...

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What to do when I’m connecting to a Video Session but the Secure Video Client application will not open?
There are a few things that you could do when you click on Join Video Session...

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How to Change Video Quality in Secure Video Client?
If you are experiencing video quality or connectivity issues, changing the re...

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How to allow camera and microphone permission on mobile devices?
If you are using your mobile device to connect with your providers or patient...

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