Troubleshooting 🔧

Having issues? This is the best place to obtain helpful troubleshooting guides.

How To Clear Your Android Storage

Overview If you are having issues connecting with your Bluetooth devices, we ...

Written by Dennis Myl

• Last updated June 29, 2022 21:42

What Devices Does Our Platform Support?

The following chart identifies the minimum device requirements and compatibil...

Written by Jasmine

• Last updated April 12, 2023 13:14

Not Accepting Email & Password On Mobile

Overview 📖 If you're having trouble logging into your account on your mobile ...

Written by Jasmine

• Last updated August 16, 2023 14:38

How to Test Webcam and Microphone (Zoom)

Overview If your provider is using OnCall's custom implementation of Zoom for...

Written by Brianna Felts

• Last updated August 16, 2023 15:19

Incident Summary: Excess Appointment Reminder Notifications

🚨 Evening of June 8, 2021 between 8PM - 11PM (EST) Yesterday evening, our cus...

Written by Dennis Myl

• Last updated June 29, 2022 22:47

How to Test Your Internet Connection

Overview You can easily test your internet connection using our tool below! 🌍...

Written by Dennis Myl

• Last updated June 29, 2022 22:49

How To Send Video Logs for Troubleshooting on a Mac

Overview Have technical difficulties on your Mac that weren’t solved by our c...

Written by Dennis Myl

• Last updated June 29, 2022 23:13

General Connectivity Tips

Overview Here’s a guide on general connectivity tips to ensure you have a smo...

Written by Brianna Felts

• Last updated August 18, 2023 14:43

Common Problems: Technical Troubleshooting Guide

Overview This guide is designed to walk you through technical troubleshooting...

Written by Brianna Felts

• Last updated September 12, 2023 15:20

How to Allow Webcam and Microphone Access on Google Chrome

Overview It is recommended to download the Secure Video Client desktop app fo...

Written by Brianna Felts

• Last updated August 29, 2023 15:18

How to Update or Download Google Chrome?

Overview To make sure your appointment goes off without a hitch, it's crucial...

Written by Jasmine

• Last updated August 23, 2023 16:11

Quick Technical Solutions Guide (Online)

Got some tech troubles? Don't worry! Check out these simple tips to solve co...

Written by Dennis Myl.

• Last updated September 06, 2023 17:02

How To Choose Between Different Devices On The Secure Video Client Application

Overview If you have more than one microphone or camera device on your comput...

Written by Dennis Myl.

• Last updated September 06, 2023 17:21

How To Troubleshoot Screen Sharing on Mac

Overview If you are looking to start a screen share session on your Mac compu...

Written by Dennis Myl.

• Last updated September 06, 2023 17:26

How To Troubleshoot Time Zone Issues

Overview  Our platform reads your device's time zone setting to determine the...

Written by Dennis Myl.

• Last updated September 06, 2023 17:27

How To Allow Microphone & Camera Permissions On Mobile

Overview If you are using your mobile device to connect with your providers o...

Written by Dennis Myl

• Last updated October 31, 2023 14:05