Troubleshooting 🔧

Having issues? This is the best place to obtain helpful troubleshooting guides.

How To Clear Your Android Storage

Overview If you are having issues connecting with your Bluetooth devices, we ...

Written by Dennis Myl

• Last updated June 29, 2022 21:42

What Devices Do Our Platform Support?

The following chart identifies the minimum device requirements and compatibil...

Written by Dennis Myl

• Last updated June 29, 2022 21:43

Not Accepting Email & Password On Mobile

Overview The following troubleshooting steps will get you back into your acco...

Written by Dennis Myl

• Last updated June 29, 2022 21:48

How to Test Webcam and Microphone (Zoom)

Overview If your provider is using OnCall's custom implementation of Zoom for...

Written by Dennis Myl

• Last updated June 29, 2022 22:13

Incident Summary: Excess Appointment Reminder Notifications

🚨 Evening of June 8, 2021 between 8PM - 11PM (EST) Yesterday evening, our cus...

Written by Dennis Myl

• Last updated June 29, 2022 22:47

How to Test Your Internet Connection

Overview You can easily test your internet connection using our tool below! 🌍...

Written by Dennis Myl

• Last updated June 29, 2022 22:49

How To Update Your Secure Video Client Application

Overview Keeping your SVC (Secure Video Client) up to date is a great way to ...

Written by Dennis Myl

• Last updated June 29, 2022 22:55

How To Send Video Logs for Troubleshooting on a Mac

Overview Have technical difficulties on your Mac that weren’t solved by our c...

Written by Dennis Myl

• Last updated June 29, 2022 23:13

General Connectivity Tips

Overview Here’s a guide on general connectivity tips that you can take to ens...

Written by Dennis Myl

• Last updated June 29, 2022 23:18

Common Problems Technical Troubleshooting Guide

Overview This guide is designed to walk you through technical troubleshooting...

Written by Dennis Myl

• Last updated June 30, 2022 04:23

How To Test Your Webcam and Microphone

Overview This guide will walk you through how to test the webcam and micropho...

Written by Dennis Myl

• Last updated June 29, 2022 22:40

How To Perform A Test Call on Our Platform

Overview As a provider, you may be curious, "What do my patients see in the p...

Written by Dennis Myl

• Last updated June 29, 2022 23:40

What To Do If I Was Unable to Install or Launch SVC (due to firewall or anti-virus software)

Overview Use this article if you are having trouble with the Secure Video Cli...

Written by Dennis Myl

• Last updated June 29, 2022 23:34

What To Do If I Am Unable To Install SVC (Limited Administrative Privileges)

Overview If you do not have administrative rights on your current device to i...

Written by Dennis Myl

• Last updated June 29, 2022 22:35

How to Allow Webcam and Microphone Access on Google Chrome

Overview It is recommended to download the Secure Video Client desktop app fo...

Written by Dennis Myl

• Last updated June 30, 2022 04:31

How to Update or Download Google Chrome?

Overview To ensure a successful appointment it is important that you use an u...

Written by Dennis Myl

• Last updated June 29, 2022 23:23

Quick Technical Solutions Guide (Online)

Overview Have technical issues? Check out the suggestions below for easy f...

Written by Dennis Myl

• Last updated June 29, 2022 23:51

How To Choose Between Different Devices On The Secure Video Client Application

Overview If you have more than one microphone or camera device on your comput...

Written by Dennis Myl

• Last updated June 30, 2022 03:55

What To Do If You Open SVC and Nothing Happens

Overview If you are trying to connect with your provider and see a small wind...

Written by Dennis Myl

• Last updated June 30, 2022 04:42

How To Troubleshoot Screen Sharing on Mac

Overview If you are looking to start a screen share session on your Mac compu...

Written by Dennis Myl

• Last updated June 29, 2022 23:07

How To Troubleshoot Time Zone Issues

Overview  Our platform reads your device's time zone setting to determine the...

Written by Dennis Myl

• Last updated June 29, 2022 22:46

What To Do When The SVC Will Not Open

Overview There are a few things you can do when you click on "Join Video Sess...

Written by Dennis Myl

• Last updated June 30, 2022 04:06

How To Change Video Quality on SVC

Overview If you are experiencing video quality or connectivity issues, changi...

Written by Dennis Myl

• Last updated June 29, 2022 23:48

How To Allow Microphone & Camera Permissions On Mobile

Overview If you are using your mobile device to connect with your providers o...

Written by Dennis Myl

• Last updated June 29, 2022 22:06