OnCall Health | Customer Support Portal

Appointments 📅

All the information you need to join, manage, and schedule your appointment using OnCall.

How To Confirm Your Appointment

Overview Let your provider know you will be attending an upcoming appointment...

Article author
Written by Todd MacAinsh
  • Last updated

Features Available During Video Calls

Overview Once your video call has connected, use this article to explore vari...

Article author
Written by Dennis Myl
  • Last updated

How To Prepare For An In-Person Appointment

Overview Here's a guide to follow on how to best prepare for an in-person app...

Article author
Written by Dennis Myl
  • Last updated

How To Prepare For A Telephone Appointment

Overview Here's a guide to follow on how to best prepare for a phone appointm...

Article author
Written by Dennis Myl
  • Last updated

How to book a follow-up appointment with my healthcare provider

We've introduced a capability to make it easier for patients and clients to b...

Article author
Written by Ly Do
  • Last updated

How To Join A Video Call Using Your Internet Browser

Overview Follow this guide if you'd like to join your video appointment using...

Article author
Written by Dennis Myl
  • Last updated

How To Rejoin A Video Session With My Provider?

Overview If you are on a call with your provider and you are disconnected une...

Article author
Written by Dennis Myl
  • Last updated

How To Cancel Your Appointment

Overview Follow this guide to cancel your appointment using our platform. You...

Article author
Written by Dennis Myl
  • Last updated

How To Submit An Online Booking Request

Overview Use this guide to submit an online booking request. Booking requests...

Article author
Written by Dennis Myl
  • Last updated